Privacy Policy

1.Information We May Collect

We may collect personal information that you voluntarily provide to us, including:

• First and last name
• Telephone number
• Email address
• Information submitted through contact forms
• Preferred check-in date or time
• Requested haircut or service
• Preferred barber, when provided
• Messages, questions, or additional details you submit
• Communications with our chatbot or customer service systems
• Other information you voluntarily provide to R&C Barbershop

You are not required to provide personal information simply to browse our website.

2.Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics technologies, server logs, pixels, or similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location derived from an IP address
• Pages visited
• Referring website or source
• Date and time of website visits
• Time spent on pages
• Links or buttons clicked
• Website interactions
• General website usage and performance information

We may use this information to operate, secure, maintain, analyze, and improve our website and customer experience.

3.How We Use Personal Information

We may use information collected through our website or communications to:

• Respond to customer questions and inquiries
• Process or respond to online check-in requests
• Communicate regarding requested services
• Provide customer service
• Respond to messages submitted through our website or chatbot
• Contact customers when reasonably necessary regarding an inquiry or requested service
• Maintain customer and business records
• Improve our website and customer experience
• Understand how visitors use our website
• Monitor website performance
• Protect our website, customers, and business from fraudulent, abusive, or unauthorized activity
• Comply with applicable legal requirements
• Enforce our website policies
• Send marketing or promotional communications when permitted by law and, where required, with appropriate consent

We will not use personal information for purposes materially different from those described in this Privacy Policy without appropriate notice or consent when required.

4.Online Check-In

R&C Barbershop may provide an online check-in feature that allows customers to provide information such as their:

• Name
• Phone number
• Email address
• Preferred date
• Preferred time
• Service information
• Additional comments or requests

This information may be used to communicate with you and assist with your requested visit.

Submitting an online check-in request does not necessarily guarantee a specific appointment, service time, barber, or availability.

5.AI Chatbot and Automated Communications

Our website may provide an AI-powered chatbot or automated messaging assistant designed to answer general questions and help customers communicate with R&C Barbershop.

When you communicate with the chatbot, we may collect and process:

• Messages you submit
• Contact information you voluntarily provide
• Services you are interested in
• Questions or requests
• Other information included in the conversation

Chatbot conversations may be processed using third-party technology providers that help us operate our website, customer relationship management systems, communications, and automated services.

Please do not submit highly sensitive personal information through the chatbot.

The chatbot is intended to provide general customer assistance. Information generated by an automated assistant may occasionally be incomplete or inaccurate. Customers may contact R&C Barbershop directly for confirmation.

6.Phone Calls, Emails, and Text Messages

If you provide your phone number or email address, we may use that information to respond to your inquiry, communicate about a requested service, provide customer support, or otherwise communicate with you in connection with your interaction with R&C Barbershop.

Where required by applicable law, marketing or promotional text messages will only be sent with appropriate consent.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Message and data rates may apply.

Message frequency may vary.

If you receive marketing text messages from R&C Barbershop, you may opt out by replying STOP.

You may request assistance by replying HELP where supported.

Transactional or service-related communications may be treated differently from promotional communications as permitted by law.

7.SMS Privacy

Mobile information obtained in connection with SMS consent will not be sold or shared with third parties for their own marketing or promotional purposes.

We may disclose information to service providers that help us deliver communications or operate our business, subject to appropriate restrictions and applicable law.

Text messaging originator opt-in data and consent information will not be shared with third parties for their independent marketing purposes.

8.Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Remember website preferences
• Understand website traffic
• Measure website performance
• Improve website functionality
• Understand how visitors interact with our pages
• Help maintain website security
• Support analytics and advertising functionality, when applicable

A cookie is a small data file stored on your browser or device.

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect how portions of our website function.

9.Analytics

We may use website analytics services to understand how visitors interact with our website.

Analytics providers may collect information such as device information, browser information, IP address, pages visited, interactions, and referring sources.

Information collected through analytics tools helps us understand website performance and improve our services.

Third-party analytics providers process information according to their own privacy policies and contractual obligations.

10.How We May Share Information

We may share personal information with trusted service providers when reasonably necessary to operate our business and website.

These providers may include companies that provide:

• Website hosting
• Website development
• Customer relationship management software
• Online forms
• Chatbot or artificial intelligence services
• Email communications
• SMS or telephone communications
• Analytics
• Cybersecurity
• Data storage
• Technical support
• Business administration

These providers may process information on our behalf to perform services for R&C Barbershop.

We may also disclose information:

• When required by law, regulation, subpoena, court order, or other legal process

• When reasonably necessary to protect our legal rights

• To prevent or investigate fraud, abuse, security incidents, or unlawful activity

• To protect the safety of our customers, employees, business, or others

• In connection with a merger, sale, acquisition, restructuring, or transfer of all or part of our business, subject to applicable law

11.Sale of Personal Information

R&C Barbershop does not sell personal information for money.

We do not sell customers' phone numbers, email addresses, or personal contact information to third parties for their independent marketing purposes.

Certain advertising or analytics technologies may be legally treated as “sharing” or similar activity under some privacy laws depending on how they are configured.

Where applicable, R&C Barbershop will honor privacy rights required by law.

12.Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to customer inquiries
• Provide requested services
• Maintain appropriate business records
• Operate our business
• Meet legal, tax, accounting, or regulatory requirements
• Resolve disputes
• Prevent fraud or abuse
• Enforce agreements

Retention periods may vary depending on the type of information and why it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it as appropriate.

13.Data Security

R&C Barbershop takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, electronic storage system, email system, or database can be guaranteed to be completely secure.

For this reason, we cannot guarantee the absolute security of information transmitted through our website.

14.California Privacy Rights

R&C Barbershop is located in California.

Depending on applicable law and whether particular legal requirements apply to R&C Barbershop, California residents may have certain rights concerning their personal information.

These may include rights to:

• Request information about personal information collected about them
• Request access to certain personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Opt out of certain uses or disclosures when applicable
• Limit certain uses of sensitive personal information when applicable
• Not receive unlawful discriminatory treatment for exercising applicable privacy rights

Not every privacy right applies in every circumstance, and certain information may be exempt from a request under applicable law.

We may need to verify your identity before processing certain requests.

To submit a privacy-related request, contact R&C Barbershop using the contact information provided at the end of this Privacy Policy.

15.Children's Privacy

R&C Barbershop provides haircut services to children; however, our website is intended for general audiences and is not designed to knowingly collect personal information online directly from children under 13 without appropriate parental or guardian involvement.

Parents and guardians may provide information when communicating with us regarding services for their children.

If you believe a child under 13 has submitted personal information directly to us without appropriate authorization, please contact us so we can review the situation and take appropriate action.

16.Third-Party Websites and Services

Our website may contain links to third-party websites, maps, social media platforms, review platforms, payment providers, or other external services.

R&C Barbershop does not control the privacy practices of independent third parties.

When you leave our website or use a third-party service, that provider's privacy policy and terms may apply.

We encourage users to review the privacy policies of third-party websites and services they use.

17.Social Media

R&C Barbershop may maintain profiles on third-party social media and business platforms.

If you communicate with R&C Barbershop through a third-party platform, the information you provide may also be processed by that platform according to its own privacy policy.

R&C Barbershop does not control how independent social media platforms collect or use information.

18.Email Marketing

If R&C Barbershop sends promotional emails, recipients may unsubscribe by using the unsubscribe mechanism provided in the email when applicable.

Even after opting out of promotional communications, we may continue sending non-promotional communications reasonably necessary to respond to an inquiry, provide requested customer service, or complete a transaction.

19.Do Not Track and Privacy Signals

Some browsers and devices provide privacy preferences or signals.

Because technologies and legal requirements continue to evolve, our response to these signals may depend on the technologies used by our website and applicable law.

Where legally required and technically supported, we will process recognized privacy preference signals in accordance with applicable law.

20.Changes to This Privacy Policy

R&C Barbershop may update this Privacy Policy periodically to reflect changes to our website, services, technologies, business practices, or legal requirements.

When we update this Privacy Policy, we may revise the “Last Updated” date at the top of this page.

We encourage visitors to review this Privacy Policy periodically.

21.Your Choices

Depending on the circumstances and applicable law, you may:

• Ask us to update inaccurate contact information
• Ask us to delete certain information
• Unsubscribe from promotional email communications
• Opt out of eligible promotional text messages by replying STOP
• Adjust cookies through your browser settings
• Contact us regarding questions about how your information is handled

22.Contact R&C Barbershop

If you have questions about this Privacy Policy, our privacy practices, or personal information you have provided to R&C Barbershop, please contact us:

23.Privacy Requests

To make a privacy-related request, please contact R&C Barbershop at the telephone number or other contact method made available on our website.

Please clearly state that your request concerns privacy or personal information.

We may request reasonable information necessary to verify your identity and locate the relevant records before completing a request.

Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification requirements.

24.Consent

By voluntarily submitting information through our website, online check-in, chatbot, contact forms, or other communication channels, you acknowledge that your information may be processed as described in this Privacy Policy.

Where applicable law requires separate consent for a particular activity, such as certain marketing communications, that consent will be requested separately.